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October – Time to reflect!

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It’s October already! Despite me feeling like it is just…
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What makes a good customer experience?

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A good customer experience - 10 lessons learned from my recent…
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Using Twitter effectively!

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Twitter is dead! I often hear that Twitter is ‘dead’ or that…
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I don’t have a blogging strategy!

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“I don’t know where to start with my blog!” I’ve talked…
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How do I set goals for the new year?

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It’s mid December! As well as being a time to panic and wonder…
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Small Business Coach of the Year!

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External recognition of the work we do... Do you make use of…
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Focus on your business!

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Are you working on or in your business? I’ve just come to the…
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Spreading the word!

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Spreading the word about you and your expertise. I asked recently:…
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Building my social media presence

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My personal experience of building my social media presence Someone…
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Being Interviewed on Local Radio

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My recent experience of being on local radio! Towards the end…
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Creating your vision

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Creating your vision for your career, your business, your life… What…
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Defining your values

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What are values? When I first learned about process improvement…